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Your Data Is Safe With Us
Reflexsat IPTV collects only the minimum data necessary to provide and improve our service. We do not sell your personal information to third parties.
1. Introduction
This Privacy Policy describes how Reflexsat IPTV ("we", "us", or "our") collects, uses, and shares information about you when you use our website, purchase a subscription, or interact with our support team. By using our service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information when you use our service:
- Account Information: Your name, email address, and payment details provided at the time of purchase.
- Technical Data: IP address, device type, operating system, browser type, and connection information used to deliver and optimize the service.
- Usage Data: Information about how you interact with our service, including channels accessed, session duration, and feature usage.
- Communication Data: Messages you send us via email, Telegram, or WhatsApp for support purposes.
- Payment Data: Transaction identifiers and billing information processed securely by our payment providers. We do not store full card numbers.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and deliver the service you subscribed to.
- To process payments and send you billing confirmations and receipts.
- To provide customer support and respond to your inquiries.
- To detect and prevent fraud, abuse, and violations of our Terms of Service.
- To improve and personalize our service based on usage patterns.
- To send service-related notifications such as renewal reminders or maintenance alerts.
- To comply with legal obligations when required by applicable law.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for the website to function properly (e.g. session management).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics).
- Preference Cookies: Remember your settings and preferences for future visits.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Payment Processors: To securely process your transactions (e.g. Stripe, PayPal).
- Service Providers: Third-party vendors who assist us in operating our platform (e.g. hosting, analytics), bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:
- Account data is retained for the duration of your subscription plus 12 months after termination.
- Payment records are retained for 7 years to comply with financial regulations.
- Support communications are retained for 2 years from the date of the last interaction.
You may request deletion of your data at any time by contacting us (see Section 9).
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Secure, access-controlled storage for all customer data.
- Regular security audits and vulnerability assessments.
- Strict internal access controls — only authorized personnel can access personal data.
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request that we limit how we use your data.
- Right to Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to the processing of your data for certain purposes.
To exercise any of these rights, please contact us at contact@reflexsat.us. We will respond within 30 days.
9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the bottom of this page. Continued use of our service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
📬 Contact Us
Last updated: March 2026 | Reflexsat IPTV